Appointment Cancellation, Rescheduling, & No-Show Policy
UPDATED NOVEMBER 1, 2026
If you are no longer able to make an allied care appointment, please visit your account page to cancel.
Your appointment time is reserved just for you. As such, we appreciate advance notice for any cancellations or changes to your booking. Patients who cancel, reschedule, or no-show their appointment agree to the following policy:
- Notice must be submitted via direct email to hello@betahealth.ca or by phone during regular business hours. Timestamps on emails or voicemails will determine notice.
- Appointments cancelled or rescheduled with less than 24 hours’ notice will incur a fee equal to 100% of the scheduled appointment fee.
- Rescheduling an appointment does not waive the late cancellation fee. Any change made within the 24-hour notice period will be treated as a late cancellation. Late cancellation fees apply regardless of reason; documented emergencies are evaluated at clinic discretion on a case-by-case basis.
Thank you for helping us preserve appointment availability and deliver the attentive, high-quality experience our guests and member community expect.
Health Policy
UPDATED JUNE 2022
Please take the time to read and understand the following information before your scheduled appointment.
Anyone who has an active cough must bring a well fitting mask for use during all parts of your visit.
We truly feel that a safe and healthy clinic requires clear communication and trust between our team members and the community. We are happy to clarify the measures we are taking in order to ensure a safe, comfortable, and healthy experience for all.
General Information
- Clinic hours are Monday – Friday 8am – 8:30pm
- Social distancing is being practiced as much as possible within the clinic.
- Sanitization of treatment spaces is still happening between each patient.
- Support persons for any of our patients are welcome to be seated in the waiting area, however; they are required to wear a mask at all times (if experiencing an active cough) and are also required to use hand sanitizer upon entering the clinic.
- Intake Forms and Consents must be completed prior to heading into your treatment. We ask that patients complete these prior to arriving for their appointments or arrive 5-10 minutes early to avoid it eating into their treatment time.
Doing Our Part
- Our team will be doing a Self Assessment before every shift – if feeling unwell staff and practitioners are required to stay home.
- All practitioners will be wearing Personal Protective Equipment (PPE) in accordance with both their regulatory bodies and clinic guidelines.
- Practitioners will continue to use exceptional hand hygiene by washing their hands upon entering the clinic (including after washroom use), pre-treatment, post-treatment and after handling personal or patient belongings.
- Practitioners will be using the time between treatments to clean and disinfect treatment areas before their next appointment.
- Patient care staff will be sanitizing common areas multiple times per day
How You Can Help
- If you are feeling unwell, please stay home.
- Call, text or email to cancel should you be experiencing any symptoms related to a communicable illness, such as influenza or COVID-19.
- Please complete your intake form/consents before arriving for your appointment.
- If you have a medical appointment and have an active cough, we ask that you please bring a mask to wear in the clinic. Masks must completely cover your nose, mouth and chin and be worn for the entire duration of your visit.
- We ask that patients bring their own mask however, if needed, there are some available at the reception desk.
- Cough or sneeze into your elbow or use a tissue and wash your hands immediately afterward.
- Add your Credit Card (or credit linked debit card) to your Jane App profile for Contactless Payment – all information is encrypted and 100% secure.
PLEASE NOTE: patients who cancel their appointment due to experiencing symptoms of COVID-19 will be unable to book another appointment until the amount of self-isolation time mandated by the provincial health office has elapsed.
Privacy Policy
We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information in compliance with Canadian privacy law. By using our website, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
Collection of Personal Information
We collect personal information from you when you voluntarily provide it to us through our website or when you communicate with us through email, phone, or social media. The personal information we collect may include your name, address, email address, phone number, and other contact information.
Use of Personal Information
- To provide you with the products or services you have requested.
- To respond to your inquiries or requests.
- To communicate with you about our products and services.
- To improve our products and services.
- To comply with legal and regulatory requirements.
Disclosure of Personal Information
We may disclose your personal information to third-party service providers that we engage to assist us in providing our products and services. These service providers are contractually required to protect the confidentiality and security of your personal information and to only use it for the purposes for which it was disclosed.
We may also disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to comply with a legal process or protect the rights, property, or safety of our company, our customers, or the public.
SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third-parties under any circumstances.
Retention of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws and regulations.
Security of Personal Information
We use reasonable physical, administrative, and technical measures to safeguard your personal information against loss, theft, and unauthorized access, use, disclosure, or modification.
Cookies and Other Technologies
We may use cookies, web beacons, and other technologies to collect information about your use of our website, such as the pages you visit, the links you click, and the searches you conduct. This information may be used to personalize your experience on our website and to improve our products and services. You may choose to disable cookies in your web browser settings, but doing so may limit your ability to use certain features of our website.
Terms of Service related to SMS
1. SMS Consent Communication:
The information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications:
If you have consented to receive text messages from Beta Team-Based Healthcare Inc., you may receive messages related to the following:
- Customer care
- Appointment notifications
- Account notifications
3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive several SMS messages per week related to your care (appointments/billing, etc.).
4. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method:
You may opt-in to receive SMS messages from Beta Team-Based Healthcare Inc. in the following ways:
- By submitting an online/electronic form
- By submitting a paper form
- Verbally, during a conversationÂ
6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us – Contact Us.
8. Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt-out at any time by texting “STOP.”
- For assistance, text “HELP” or Contact Us.
- Message frequency may vary
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy periodically for any updates or changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us through our contact form.
Billing & Payment Procedure
UPDATED NOVEMBER 1, 2026
- We offer Contactless Payments for all of our services and products.Â
- Accepted method of payment for membership fees is Pre-Authorized Debit (PAD). Account information is collected securely at the time of registration.
- Accepted methods of payment for our allied care services (a-la-carte) are Visa, MasterCard, American Express, Visa Debit, or MasterCard Debit, Cash or e-Transfer. Patients are prompted to put in a credit card in order to book online. A valid credit card is required to secure and hold every appointment booking. A booking is not considered confirmed until a valid credit card has been securely added to your account. Credit cards on file are only used to pay for a treatment/product received, or in the case of a no-show or late cancellation. All credit card information is encrypted once entered and 100% secure.
- Please familiarize yourself with our Cancellation Policy.
- All receipts are emailed to patients.
