MEMBERSHIP
Terms & Conditions
UPDATED AUGUST 28, 2025
For the purposes of this Agreement, the “member” or “you” means the individual who enters their name and affirmatively indicates their agreement to these terms and conditions by checking the designated box or otherwise indicating consent through the online registration process. By doing so, you represent and warrant that you have the legal authority to enter into this agreement with Beta Team-Based Healthcare Inc. (“Beta Health” or “us”) and to use the services in accordance with these terms.
PRE-AUTHORIZED DEBIT AGREEMENT
You acknowledge that payments on account of your membership with Beta Health will be satisfied and paid in accordance with the terms of this Pre-Authorized Debit (PAD) agreement. You acknowledge and agree that by accepting these terms and conditions, and providing your bank/credit account details requested in the online registration process (the “Account”), you authorize and consent to Beta Health debiting funds from your Account in respect of:
1. regular or recurring payments for your membership with Beta Health;
2. fees for any late cancellation or no-show and in respect of a declined pre-authorized debit transaction (each outlined below) (collectively, the “Additional Fees”); and
3. regular or recurring payments and Additional Fees for any other members of Beta Health that you have accepted payment responsibility for (the “Associated Members”).
YOU WAIVE ANY LEGISLATIVE OR REGULATORY REQUIREMENT FOR PRE-NOTIFICATION.
Transaction dates that fall on a weekend or holiday will be processed the next business day.
You understand this is a personal PAD agreement.
You may revoke your authorization at any time, subject to providing notice 10 business days before the next scheduled debit. If you cancel your PAD authorization, you are required to arrange an alternative method of payment with Beta Health for any amounts that remain or become owing under your membership and the membership(s) of any Associated Members.
You can obtain a sample cancellation form or more information on your rights to cancel a PAD agreement at your financial institution or by visiting www.payments.ca/paying-pre-authorized-debit. You can also reach out directly to us and cancel your authorization.
You have certain recourse rights if any debit does not comply with this agreement (because the debit was not withdrawn in accordance with this authorization or amounts were withdrawn after your authorization was revoked). For example, you have the right to receive reimbursement for any debit that is not authorized or is not consistent with this PAD agreement based on the timeline set out by the Canadian Payment Association. To obtain more information on your recourse rights, contact your financial institution or the Canadian Payment Association.
MEMBERSHIP PAYMENTS
By purchasing a membership, you authorize Beta Health to collect and store your payment information and use such information to process future payments at the frequency indicated by your membership selection and the membership selection of any Associated Members.
By purchasing a membership, you agree to a 12-month term (the “Membership Term”) with automatic billing at the selected frequency.
Your initial payment will occur on the 1st day of the membership start month, as indicated on the website at the time of registration. Subsequent automatic payments will occur on the 1st day of the next appropriate month based on the payment frequency you selected.
Memberships will auto-renew at the end of the Membership Term for an additional 12-month Membership Term, unless terminated in accordance with these terms and conditions.
Membership purchases are non-refundable and non-transferable.
All fees are in Canadian Dollars (CAD)
Accepted payment methods include:
1. pre-authorized debit (PAD); and
2. any other payment method accepted by Beta Health, in their sole and absolute discretion.
You understand our pre-authorized debits are processed by a registered third-party processor, Rotessa Payments.
You agree to promptly pay Beta Health in the event of any refusal of your bank/credit union to pay any amount to Beta Health for any reason. You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance. In the event that you fail to pay any amount when due, Beta Health will send you an email notification of the failed payment containing a link to your account where you can update your payment details. Failure to update your payment details within five (5) business days of receipt of such email may result in action taken for the collection of outstanding payment(s).
A declined pre-authorized debit transaction, for any reason, including insufficient funds, frozen or closed accounts, etc., will result in a one-time $50.00 fee paid by the member to Beta Health each time a pre-authorized debit transaction is declined.
Membership payments collected by Beta Health are strictly for uninsured services only.
Beta Health expressly reserves the right to change the membership fees upon 60-days written notice to you at your registered email address.
MEMBERSHIP CHANGES & TERMINATION
Notice of membership termination must be received by the clinic in writing at a minimum of one (1) week prior to expiration of the then-current Membership Term, including any renewal term. Failure to notify the clinic of such changes will result in the auto-renewal of the existing membership. For clarity and notwithstanding any early membership termination, you remain responsible for all amounts owing under your membership, including any remaining payments due for the balance of the Membership Term.
Memberships may be added or upgraded (based on usage at the time of request) at any time during the membership period. Billing adjustments will take effect on the next billing cycle.
Membership additions, upgrades and termination requests may be submitted to info@betahealth.ca.
NO-SHOW POLICY
Failure to attend an appointment (no-show) will result in a $40.00 fee being charged to the member for the cost of not filling the appointment.
Patients are responsible for only booking appointments for which they can attend.
If a patient fails to attend an appointment due to a medical or family emergency, Beta Health may apply the $40.00 no-show fee at their sole discretion on a case-by-case basis, taking into account the circumstances of the no-show.
PROFESSIONAL & PERSONAL CONDUCT
Beta Health shall ensure that each practitioner providing care at the clinic is a member in good standing of their regulatory body(s) and shall maintain their membership in the regulatory body in good standing and shall be entitled to practice the services in the Province of British Columbia.
Actions, whether real or perceived, directed towards Beta Health staff, its practitioners and/or patrons by any member that is deemed inappropriate, violent or threatening may result in the permanent termination of care at the clinic for that member. Beta Health retains the right, at its discretion, to discharge any member who displays such behaviour. No refunds will be given to the member in such an event.
PRIVACY POLICY
We take your privacy seriously and are committed to protecting your personal information. The Privacy Policy explains how we collect, use, and disclose your personal information in compliance with Canadian privacy law. By agreeing to these terms and conditions, you consent to the collection, use, and disclosure of your personal information in accordance with the Privacy Policy located in the link below.
AMENDMENTS TO TERMS
Beta Health may amend these terms and conditions from time to time to reflect changes in our services, legal requirements, or business practices. Beta Health will provide you with reasonable notice by posting the updated terms and conditions on our website and/or notifying you by email.
Your continued use of our services after the effective date of any changes will constitute your acceptance of the revised terms and conditions. If you do not agree to the updated terms and conditions, you must stop using the services before the changes take effect.
For clarity, if you have prepaid for services beyond the effective date of the updated terms and conditions and choose to discontinue use due to a material change in the terms and conditions, you may request a pro-rated refund for the unused portion of your service, subject to our discretion and applicable cancellation policies.
Beta Health reserves the right to determine whether a change is material and whether a refund is appropriate based on the specific circumstances.
